We’re proudly based in China — home to our design team, manufacturing partners, and fulfillment center. We ship to customers all over the world.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.

Yes, as long as the order hasn’t been shipped yet. Contact us as soon as possible, and we’ll do our best to help.

Once your order ships, you’ll receive a tracking number via email. You can track your package through 17TRACK.

Yes, we can change your shipping address and method if your order has not been shipped. Please let us know at support@jeayou.com as soon as possible.

Yes, we offer worldwide shipping. However, there are a few exceptions due to various shipping constraints. Please refer to our Shipping Policy for the available countries.

We offer free worldwide shipping via DHL Express on Order over $100.

Most orders are processed within 1–2 business days. Delivery times vary, but standard shipping typically takes 3–5 business days depending on your location.

International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

We accept returns within 14 days of delivery for unworn and undamaged items in their original packaging. Please contact us to initiate a return.

Please note that JU does not cover the shipping costs for the return, it is the customer's responsibility to pay for safe shipping to our warehouse.

We will refund your payment as soon as we have received and inspected your returned items. This process typically takes 1-2 business days to complete, and the refund will be credited to the original form of payment.

Contact us at support@jeayou.com, and we'll be more than happy to assist you with the necessary instructions to facilitate your return process.

Not sure about your watch’s lug width? You can usually find it by searching your watch model online (e.g. "Omega Speedmaster lug width") or checking databases like WatchBase. The most common sizes are 18mm, 20mm, and 22mm.

We also provide a Strap Sizing Guide to help you measure it yourself — and if you're still unsure, feel free to contact us anytime. We're happy to help.

Yes, we provide customization services for select models. Contact us for more details.

Not sure which strap to pick? You’re also welcome to email us with a photo/model of your watch, and we’ll help you find the perfect match.
Or follow our Instagram or YouTube — we regularly share pairing combos and style ideas.

Instagram: @ju_watchstraps

YouTube: @JU Straps